Welcome to Lena Gordon! We understand that you may have questions about our products, ordering process, shipping, returns, and more. Below, you will find answers to some of the most commonly asked questions. If you don’t find the answer you’re looking for, please feel free to contact us at [email protected]. We are here to help!

General Questions

1. What types of bags do you offer? At Lena Gordon, we offer a wide variety of women’s bags, including handbags, totes, crossbody bags, clutches, and backpacks. Our collection is designed to cater to different styles and needs, ensuring you find the perfect bag for any occasion.

2. Where are your bags made? Our bags are crafted with care by skilled artisans using high-quality materials. We source our materials from reputable suppliers around the world, and our production facilities adhere to strict quality standards to ensure you receive a durable and stylish product.

Ordering

1. How do I place an order? Placing an order on lenagordon.com is easy! Simply browse our collection, select the bag you like, choose any options (such as color or size), and click “Add to Cart.” When you’re ready to check out, click the cart icon and follow the prompts to enter your shipping and payment information.

2. Can I change or cancel my order after it has been placed? If you need to change or cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request. However, if your order has already been processed or shipped, we may not be able to make changes or cancel it.

3. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options listed at checkout.

Shipping

1. Do you ship internationally? Yes, we offer international shipping to select countries. Shipping costs and delivery times for international orders will vary based on the destination. Please refer to our Shipping Policy for more details.

2. How long will it take to receive my order? Delivery times depend on your location and the shipping method selected at checkout. Standard shipping typically takes 5-7 business days within the United States. Expedited and express shipping options are also available for faster delivery. International deliveries may take 10-20 business days.

3. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Returns and Exchanges

1. What is your return policy? We offer a 30-day return window for eligible products. Items must be in their original condition, unused, and with all original packaging and tags. Please refer to our Return Policy for more detailed information.

2. How do I initiate a return? To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions for returning your item.

3. How long does it take to process a refund? Once we receive and inspect your return, we will process your refund. Refunds are issued to the original method of payment and typically appear on your account within 5-7 business days. Processing times may vary depending on your payment provider.

4. Can I exchange an item? We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Product Information

1. How do I care for my Lena Gordon bag? To keep your Lena Gordon bag looking its best, we recommend following these care instructions:

• Avoid exposure to direct sunlight and moisture.
• Store your bag in a cool, dry place when not in use.
• Clean your bag with a soft, dry cloth. For leather bags, use a leather conditioner as needed.

2. Are your bags vegan-friendly? We offer a selection of vegan-friendly bags made from high-quality synthetic materials. These products are clearly labeled in our product descriptions.

Customer Support

1. How can I contact customer support? If you have any questions or need assistance, please contact our customer support team at [email protected]. We are available to help with any inquiries you may have.

2. Do you offer gift wrapping? Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.

3. How can I stay updated on new arrivals and promotions? To stay updated on our latest arrivals, special promotions, and exclusive offers, sign up for our newsletter at the bottom of our homepage. You can also follow us on social media.

We hope this FAQ has answered your questions. If you need further assistance, please do not hesitate to reach out to us at [email protected]. Thank you for choosing Lena Gordon. We appreciate your trust and support and look forward to providing you with the finest women’s bags available.