Welcome to Lena Gordon! We are dedicated to providing our customers with exceptional service and high-quality products. This Shipping and Return Policy outlines our procedures for shipping, returns, and exchanges. By purchasing from lenagordon.com (the “Site”), you agree to the terms outlined below. If you have any questions, please contact us at [email protected].
Shipping Policy
- Shipping Methods and Costs
1.1 Shipping Options: We offer a variety of shipping options to meet your needs. During the checkout process, you will be able to select your preferred shipping method. The available options will include standard, expedited, and express shipping.
1.2 Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
- Order Processing
2.1 Processing Time: Orders are processed within 1-3 business days after your order is placed. Please note that orders are not processed or shipped on weekends or holidays.
2.2 Order Confirmation: Once your order is processed, you will receive an order confirmation email with your order details.
- Shipping Time
3.1 Estimated Delivery Time: The estimated delivery time depends on the selected shipping method and your location. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-4 business days, and express shipping takes 1-2 business days.
3.2 International Shipping: We offer international shipping to select countries. Delivery times for international orders vary based on the destination and customs processing. Please allow 10-20 business days for international deliveries.
- Tracking Your Order
4.1 Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
4.2 Lost or Delayed Shipments: If your order is delayed or lost in transit, please contact us at [email protected], and we will assist you in locating your package.
- Shipping Restrictions
5.1 Address Accuracy: Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
5.2 P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. Boxes or APO/FPO addresses.
Return Policy
- Return Eligibility
1.1 Return Window: We accept returns of unused and undamaged products within 30 days of the delivery date. To be eligible for a return, items must be in their original condition, with all tags and packaging intact.
1.2 Non-Returnable Items: Certain items are not eligible for return, including final sale items, gift cards, and personalized or custom-made products.
- Return Process
2.1 Initiating a Return: To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions for returning your item.
2.2 Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received. Lena Gordon is not responsible for returns lost in transit.
- Refunds
3.1 Refund Processing: Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original method of payment used for the purchase.
3.2 Refund Timeline: Please allow 5-7 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your payment provider.
- Exchanges
4.1 Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
- Damaged or Defective Items
5.1 Reporting Issues: If you receive a damaged or defective item, please contact us at [email protected] within 7 days of delivery. Provide your order number, a description of the issue, and photos of the damage or defect.
5.2 Resolution: We will work with you to resolve the issue promptly. This may include offering a replacement item or issuing a refund.
- Cancellations
6.1 Order Cancellations: If you wish to cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request. However, if your order has already been processed or shipped, we will not be able to cancel it, and you will need to follow our return process.
- Contact Us
If you have any questions or concerns regarding our Shipping and Return Policy, please contact our assistance team at [email protected]. We are here to assist you and ensure your shopping experience with Lena Gordon is exceptional.
Thank you for choosing Lena Gordon. We appreciate your trust and support and look forward to providing you with the finest women’s bags available.